To update or change your personal information, simply log into your account and click on Update Profile.

If you forget your password, click on the Sign in / Register link at the top of the page. Under 'Sign in to your account,' enter your email address and click 'Forgotten your password?' We will email you instructions to reset it. If you don’t receive the reset email within an hour, please check your spam folder. If it's not there, reach out to us at careline@mothercare.com.my or WhatsApp at +6019-9901529 for help.

If you're having trouble logging in, try resetting your password by clicking 'Sign in / Register' and then 'Forgotten your password?'. Enter your email, and we’ll send you reset instructions. If you still don’t receive the email within an hour, please check your spam folder or contact us via email at careline@mothercare.com.my or WhatsApp at +6019-9901529.

To remove yourself from our mailing list, log into your account and click 'My Account.' Under the 'Family Information and Subscriptions' section, uncheck the emails you wish to unsubscribe from. Alternatively, you can click the 'Unsubscribe' link at the bottom of our marketing emails. For further assistance, contact us at careline@mothercare.com.my or WhatsApp at +6019-9901529.

You can easily become a Mothercare member without any minimum spending. Just create an account on our website to register as a standard member. After your first purchase, you will automatically be upgraded to a VIP member.

Once registered online, your account will sync instantly. For your first in-store purchase, the system will automatically upgrade your account to VIP. For your first online purchase, the upgrade happens after your order is billed (when the invoice is generated).

To learn more about the privileges of being a VIP member, please visit the VIP Parenting Club.

For assistance, please contact our careline team via email at careline@mothercare.com.my or WhatsApp at +6019-9901529.

Your current membership expires on 31st December 2025. To keep your account active, make a purchase within one year.

Make sure you're logged into your account, and any applicable VIP discount will be auto-applied at checkout. For in-store purchases, simply provide your registered contact number during payment.

VIP discounts are only valid on normal-priced items, excluding nett-priced, flat-priced, and bundle deals. The additional VIP discount during the VIP Sale period applies only to sale items, excluding those same exceptions.

The birthday discount (additional 5%) is applicable to sale items, excluding nett-priced, flat-priced, and bundle deals. It cannot be combined with the VIP discount during the VIP Sale. However, you can use it after the VIP Sale, within your birthday month.

Unfortunately, you cannot view your membership status online. For assistance, please reach out via email at careline@mothercare.com.my or WhatsApp at +6019-9901529.

For detailed information on our shipping rates, please visit our Delivery Policy.

Once your order is confirmed, you’ll receive an email with your delivery and tracking details. Refer to this email to track your order.

Currently, we only deliver within Malaysia and do not offer international shipping.

Yes! If your order hasn’t been processed yet, you can request a change. Please contact us as soon as possible at careline@mothercare.com.my or WhatsApp us at +6019-9901529. If your order has already been dispatched (usually within 24 hours), we may not be able to change the address.

If your order hasn’t arrived within the expected delivery time, please contact us at careline@mothercare.com.my or WhatsApp us at +6019-9901529. We’ll investigate and ensure your parcel reaches you as soon as possible.

No worries! Our courier will contact you to arrange for redelivery. We offer up to 3 delivery attempts. If unsuccessful, the order will be returned to our warehouse, and any additional delivery will incur extra shipping charges.

Absolutely! You can specify a different shipping address during checkout.

• Pending: We are waiting for your payment confirmation.
• Processing: We are preparing your items for dispatch.
• Completed: Your order is on its way to you.
• Closed: Your order has been refunded.
• Cancelled: Your order was cancelled either by you, the bank, or Mothercare. If you didn’t authorize this, please contact us at careline@mothercare.com.my or WhatsApp at +6019-9901529.

We take great care to protect your items. Fragile items will be securely bubble-wrapped, and all orders are packed in durable boxes or envelopes for safe delivery.

For detailed information, please refer to our Exchange Policy.

We apologize for the inconvenience! Please email us at careline@mothercare.com.my or WhatsApp us at +6019-9901529, and we’ll assist you as soon as possible. We can either replace the item or issue a refund if the item is no longer available.

If you ordered the wrong size or color, you are responsible for the return shipping cost. However, if the item is damaged or defective, we’ll cover the return shipping and replace the item for you. If you prefer a refund, we’ll refund the item cost minus the initial delivery fee.

Yes! You can exchange items purchased online at any Mothercare store. For a smooth experience, please contact us first at careline@mothercare.com.my or WhatsApp us at +6019-9901529 to help coordinate the exchange.

Refunds are processed once the returned items reach our warehouse. Please allow up to 30 working days for the refund to be completed. If you still haven’t received your refund after this period, please reach out to us at careline@mothercare.com.my or WhatsApp us at +6019-9901529, and we’ll assist you promptly.

No problem! If you're a member, you can download your invoices by logging into your account. If you’re not a member, just email us at careline@mothercare.com.my or WhatsApp us at +6019-9901529 with your order details, and we’ll retrieve the information for you.

We don’t accept phone orders, but our customer service representatives are here to help you find an item. Please email us at careline@mothercare.com.my or contact us via WhatsApp at +6019 990 1529. For security reasons, we cannot complete your order over the phone.

Absolutely! You can place your order online and pick it up at any Mothercare store. Just inform the store beforehand and enter the store's address during checkout. You may also contact our Digital Nursery Advisor from the respective store for assistance.

Once you place your order, you will receive an email confirmation that includes your order details and invoice.

Unfortunately, we cannot amend orders once they are placed. However, you can cancel your order by contacting our customer care team at careline@mothercare.com.my or via WhatsApp at +6019 990 1529. If your order has already been picked up by the courier, cancellation won’t be possible, as we typically process orders within 24 hours.