Orders are not delivered on weekends or public holidays. Order will be dispatched within 48 hours of time of order. However, there may be delays during busy periods (including sales).

Shipping fees for orders to East Malaysia will not be reflected upon checkout. Our customer service officer will separately send you an email to inform the shipping fees according to your product weight.

Contact us for special arrangement on product requires assembly such as cotbed. It will be taken care of our in-house fleet and applicable within Kang Valley area only. Charges may apply.

Once your online order has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order at any time.

It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. Mothercare Malaysia is not liable for any associated with resending an order due to delivery address details being incorrect.

All un-attempted parcel will be returned to Mothercare warehouse after 3 trial deliveries have been scheduled. Resending cost will be charged for the next delivery arrangement.