Returns and Exchanges
Mothercare branded merchandises are warrant against manufacturer's fault. Items can be exchanged within 30 days of purchase but must be returned in an unused condition, in their original state and packaging. An original receipt must be produced to show proof of purchase in Malaysia.
For personal hygiene purposes, merchandise categorises under toiletries, underwear (inner garments), lingerie & accessories, bedding and feeding items (unless faulty), they are non-refundable and non-exchangeable. In addition, merchandise sold as promotional sale items are not covered in the exchange policy. Please include your invoice number, date of purchase, product name, reason for return and specify the store you would like to return to. Once delivered, the delivery and assembly charges are non-refundable.
Wrong Item Sent by Us
For any wrong item sent to you, we will provide the right item and retrieve the wrong one at our cost. An exchange can be arranged or a refund may be processed based on customer preference.
For Wrong Size Purchase / Exchanges / Returns
For wrong size purchased, returns or product exchanges, the cost would be borne by the buyer. Please note: Avoid standard mail as damage to the product could occur in regular mail. However, if it is returned through standard mail services, any damage would be borne by the buyer. Once we have received the item in good condition, we will proceed with the refund or exchange as agreed. It will take up to 14 working days for the refund to be reflected in your credit card statement.
If you need advice before returning, contact our customer service hotline or email:
Hotline: (603) 8953 0728
Monday to Friday from 9am to 6pm.
Closed on Saturday, Sunday and Public Holidays
Mothercare Branded Merchandise
If you wish to return or exchange a mothercare branded merchandise, please approach the store in which the items were purchased from.
Non-Mothercare Branded Merchandise
For non-mothercare branded merchandise, terms of warranty are honoured and limited by different local distributors. Products are usually warrant against manufacturers' defects unless otherwise stated. Below is a listing of customer service centres.
Global Product Solutions Sdn. Bhd.
Customer service hotline:: (03) 8953 0728
Fax: (03) 8940 6637
Address: Wisma Pang Cheng Yean, Lot 5205C, Jalan Perindustrian Balakong Jaya 1/3, Taman Perindustrian Balakong Jaya, 43300 Seri Kembangan, Selangor
Mothercare Bangsar Shopping Centre
If you are unclear, feel free to approach any of our Mothercare staff in our stores. Mothercare reserve the rights to change the terms from time to time without prior notice.