Welcome to Mothercare

Mothercare Career

Our Vision

Putting people at the heart of all we do.

Our Core Values

Empathy : Listen Attentively Integrity : Do what you say                                  Excellence : Continual Improvement                       
Nurturing : Give Constructive Feedback & be Teachable Togetherness : Team Spirit

Our Employee Value Proposition (EVP)

We believe that our people make our business what it is today.

We are passionate about our products and services.

We strive to make every mother and father the best parent they can be and give their little ones the best possible start in life.

We are committed to our employees and invest in them because we know it makes a big difference to how successful we are.

We aim to provide our employees: 

  • Pro-family Culture
  • Empowered & diverse workforce
  • Holistic development
  • Meaningful work & career
  • Market-competitive pay package
  • Supportive supervisors

Above all, we aspire to provide a service that touches lives and families in our community.

Career opportunities

Our customer sees us as more than just a retailer.

Mothercare is synonymous with children and parenting. It carries a reputation for specialism, quality, safety and innovation in providing products and services for mothers, mothers-to-be, babies and young children.

Our customers trust our brand and seek out advice and support in parenting matters from our trained and knowledgeable staff. They expect us to stock products that cater for all parenting needs, so we go out there to find them the widest and best quality range for each product line. We recognize that this goes way beyond the normal customer-retailer relationship, and therefore we have an immense responsibility to parents, a responsibility we place at the center of everything we do.

Mothercare is passionate about its commitment to offering customers a multi-channel shopping environment through retail stores, catalogues and the internet, so that parents can meet the needs and aspirations for their children, worldwide.

These are exciting times at the Mothercare group – for our customers and for our people. Take the step today to be part of our future.

Digital Marketing

JOB ROLE

The hire will be responsible for the end to end of digital marketing 2 e-Retail Brands.

  • Marketing Strategy: Responsible for setting digital marketing objectives, strategies, budget, aligned to offline marketing plans. Grow digital channels to increase brand visibility and market penetration.
  • Branding: Consistent, on-brand execution vs. offline marketing campaigns.
  • Digital Marketing Campaigns: Consult with buying team to understand trends and sales reports. Drive path to purchase optimization using automation marketing tools. Conceptualise and implement Sales Campaign and Strategies on eCommerce platforms. Clear KPIs proposal to measure the impact of digital marketing efforts.
  • Business Intelligence: Relentless benchmarking and analysis of competitors. Translate data into sales acquisition strategies, optimize ROI. Lead new ways of mining existing data for business competitiveness. Mine sales data (Google Analytics, Sprinklr, CRM etc.) for customer segmentation, buying habits, patterns. Mine qualitative data to uncover customer insights and unmet needs, translate them into business strategies and sales. Develop model of market share data.
  • Loyalty Program: Lead Loyalty Program management, analysis and planning.
  • Search: Develop, execute and optimise Google Adwords. Manage external agency for SEO.
  • Content: Develop content strategy, enhanced product content, leverage customer generated content.
  • Social: Conceptualise and execute Facebook postings, ad campaigns, and Twitter posting with external partners. Leverage on social media monitoring tools.

KEY DECISIONS & PROBLEM-SOLVING

  • Develop & implement an effective digital marketing strategies.
  • Analyze and translate business intelligence data into sales acquisition or customer retention.
  • Manage costs and improve effectiveness and efficiencies of marketing initiatives.

COMPETENCIES

  • Data driven, results driven. Innovative, entrepreuneurial, resourceful, self-motivated, with passion for e-commerce. Able to translate broad direction into clear KPIs, processes, strategies. Have excellent planning and prioritisation skills.
  • Strong understanding of business. Have a passion for consumer products.
  • Team player needed, to work with offline marketing team.
  • Strong analytical skills; great communicator, problem solving and decision making skills.
  • Have an eye for beauty and detail.
  • Have managed digital budgets and worked with Search Agencies.
  • Proficient in Office, free competitive measuring tools and Google Analytics. Exacttarget user, or equivalent automation marketing platform. Experienced in Google Adwords, Google Display, Facebook advertising.
  • Capabilities/Experience we appreciate: eCommerce Retail, photoshop skills, have led small team before.
  • Front end development, PHP, Java, C, HTML, CSS experience is a plus.

QUALIFICATIONS & EXPERIENCE

  • Degree in Business or Marketing or at least 3 years' experience in digital marketing role.

Warehouse Assistant

JOB ROLE

The hire will be responsible for the end to end of the warehouse management for E-commerce.

  • To ensure warehouse and order management are properly run at the warehouse.
  • To ensure stock take and stock accuracy and perform adjustment if required.
  • To maintain the warehouse, help stock receiving, help replenishment by sales.
  • To liaise with logistic company and packing of orders.
  • To assist in picking, price tagging and scanning if required.
  • Ensures and maintains good housekeeping and 5S.

COMPETENCIES

  • Cooperative, responsible and able to work in a team.
  • Good attitude, meticulous and hard working.

QUALIFICATIONS & EXPERIENCE

  • Candidate must possess at least Primary/Secondary School/SPM or equivalent.
  • Required Skill(s): Arrangement of logistics, warehousing, stock-take.
  • Able to start immediately.

Contact Details

Please email your resume to hrm@mothercare.com.my

Store Manager/ Asst Store Manager (Johor Bahru / Kuching / Kota Kinabalu / Kuala Lumpur / Selangor )

JOB ROLE

Reporting to the Area Manager, your responsibilities will include:-

  • Leading your Team to achieve sales targets and execute smooth operations.
  • Train and develop all store employees, ensuring tip top service standard and all positions are filled in a timely manner with qualified personnel.
  • Ensure store activities live up to standards (VM, sales activities, campaigns, stocks and follow up)
  • Ensure that back office procedures are up to standards (staff planning, cash procedure, deliveries, health and safety and security routines.
  • Responsible for loss prevention and execution for store stock inventory.

COMPETENCIES

  • Cooperative, responsible and able to work in a team.
  • Good attitude, meticulous and hard working.

QUALIFICATIONS & EXPERIENCE

  • Candidates must possess at least a Diploma / Degree or higher.
  • At least 3 – 5years experience in Retail Operations managing a full store team is encouraged to apply. Preferably experience in Fashion or Hard-line products.
  • Interpersonal skills with the confidence to deliver customer service above expectations.
  • Able to work varied hours/days.
  • Computer literate.

Contact Details

Please email your resume to hr@mothercare.com.my

Area Manager

JOB ROLE

Reporting to: Head of Retail.Job purpose:Develop an effective team to drive all retail KPI’s ensuring the company goals are achieved.

  • Ensure smooth running of store operation
  • Responsible for achieving district sales performance in align with weekly, monthly and annual targets.
  • Guide and motivate the respective sales force to optimize the sales performance which includes coaching and staffing.
  • Conduct competitor and industry analysis for identifying and proposing product improvement and marketing initiatives
  • Conduct sales, product related and customer service training as and when required
  • Create a culture of customer service according to the company standards, ensuring the best possible customer experience.
  • Execute and implement promotion efforts with active merchandise management (e.g. new merchandise, best sellers, markdowns)
  • Sharing and communicate with store team and office support team.
  • Responsibilities for loss prevention and planning for store stock inventory

COMPETENCIES

  • Cooperative, responsible and able to work in a team.
  • Good attitude, meticulous and hard working.

QUALIFICATIONS & EXPERIENCE

  • Min Diploma / Degree with 3-5 year experience in retail managing few stores from reputable Fashion or Hardline background
  • Highly independent and committed, ability to drive and lead team member to achieve Company’s objectives.
  • Good interpersonal and communication skills.

Contact Details

Please email your resume to hr@mothercare.com.my